Troubleshoot audio or video bug with uploads on YouTube

If you lot're having problems with the audio or video of your upload, try these troubleshooting steps to solve the outcome.

Audio issues

Audio and video are out of sync

Make certain the durations of your audio and video tracks are the same. If your audio runway is shorter or longer than your video, your sound and video may not sync correctly.

To edit your audio and video tracks, use a video editing software before uploading your content to YouTube.

Audio plays on a computerbut not on a mobile device

If your video's sound is playing correctly on a figurer simply not on a mobile device, your audio may take poor mono compatibility.

Videos often take stereo sound, which contains sound for left and right speakers (like headphones). Most mobile devices just have one speaker. When your mobile device plays stereo audio, information technology has to convert it to mono (single speaker) audio before your video plays.

If the sound in your video has poor "mono compatibility", the mono conversion procedure can reduce the sound quality or mute the audio. This problem ofttimes happens when several sound recordings are used into one video.

Make sure your audio is "in phase."

Other audio or video issues

Editing your video'due south settings can solve mutual audio and video issues. To review and change your video'due south settings:

Open the video in a video editing plan

To open your raw video, use a video editing plan on a computer. If yous recorded your video on a mobile device, you tin open the video using a mobile editing app.

Verify video settings

In your video editor, double check that your video settings match our recommended upload settings.

Video settings:

  • Pinch Type: H.264
  • Frame Rate: 24, 25, thirty, 48, l, lx FPS rates are preferred. Other less-common frame rates like 23.98, 29.97, and 59.94 are also acceptable.
  • Information Charge per unit: Automatic
  • Key Frames: Automatic
  • Frame Reordering: Unchecked

Audio/Sound settings:

  • Format: AAC-LC
  • Bitrate: 128 kbps - 256 kbps
  • Sample rate: 44100 or 48000

Other settings:

  • Size: Cull the original size of the video

Save and export

One time the video has the recommended settings, re-upload the video on YouTube.

Video issues

New video can't be played in higher qualities (4K, 1080p)

When you upload a video, it will initially exist candy in a low quality. This process helps you complete the upload flow faster. Higher qualities, such as 4K or 1080p, can have more fourth dimension to process. While this processing happens, your video may seem to be missing higher qualities for several hours.

If you'd like new uploads to be available in all qualities, endeavour uploading your video as unlisted outset. You can later make your video public in one case all qualities are available. Learn more nearly video quality for new uploads.

Notation:Higher qualities like 4K may not be available on specific devices or browsers because of platform limitations.

Colors aren't displaying correctly

If colors aren't showing correctly, brand sure your video'southward transfer characteristics, color primaries, and color matrix coefficient metadata match how the video was mastered.

  • Non-HDR videos: Employ BT.709
  • HDR videos: Learn more

If colors however aren't rendering correctly, it may exist due to your browser or device. To isolate the trouble, examination your original video andyour YouTube upload on other browsers.

Other audio or video issues

Editing your video's settings can solve mutual sound and video issues. To review and modify your video's settings:

Open up the video in a video editing programme

To open your raw video, apply a video editing program on a computer. If you recorded your video on a mobile device, you lot can open the video using a mobile editing app.

Verify video settings

In your video editor, double bank check that your video settings match our recommended upload settings.

Video settings:

  • Pinch Type: H.264
  • Frame Rate: 24, 25, 30, 48, 50, 60 FPS rates are preferred. Other less-common frame rates like 23.98, 29.97, and 59.94 are likewise acceptable.
  • Data Rate: Automatic
  • Cardinal Frames: Automatic
  • Frame Reordering: Unchecked

Audio/Sound settings:

  • Format: AAC-LC
  • Bitrate: 128 kbps - 256 kbps
  • Sample rate: 44100 or 48000

Other settings:

  • Size: Choose the original size of the video

Save and export

One time the video has the recommended settings, re-upload the video on YouTube.

Was this helpful?

How can we amend information technology?